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# Refund policy

We want you to love your SNOOZ. Period.

If for any reason you are not completely satisfied with your purchase, please email [cs@getsnooz.com](mailto:cs@getsnooz.com "cs@getsnooz.com") within 100 nights of original purchase for instructions on how to return SNOOZ for a refund or exchange.Returns must be in new condition and original packaging. You will be credited for the cost of the item(s) and any applicable tax minus shipping charge (if you paid for expedited shipping) which will not be refunded. SNOOZ will provide a prepaid label for return shipping.

If you're returning an item from a bundle, the refund for the returned item will be at a lower amount. This is because we'll assume the remaining items were bought at their full individual prices, not at the bundle discount. This means you keep the benefit of the bundle price for what you keep, but the refund reflects the discount you received.

Your refund will be processed once we have received the product in our warehouse.

If your item(s) are broken or defective, please email us right away at [cs@getsnooz.com](mailto:cs@getsnooz.com "cs@getsnooz.com") so we can make it right!

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